Dynamic individual seeking opportunity in a fast-paced, multi-tasking environment, where my take-ownership and organizational skills will be effectively utilized. I take pride in being conscientious and efficient, and am highly motivated to provide excellent customer service.

Member Services Director: Run Helpdesk, provide training assistance and coaching for program members; implement new accounts, pre-sales, troubleshooting, database input, install websites; install hosting accounts and Wordpress blogs (2011); Internet Marketing Warrior Forum Moderator, Plug-In Profit Site Member Support Forum.

INTERNET MARKETING/WEBMASTER, dba The3rdPartyNetwork.com, The3rdPartyNetX.com, Affiliate Marketing; TheAptConsultant-B2B.us, Internet Marketing Services - Ghostwriting, SEO campaigns, Web2.0; virtual assistance.

ANALYST/TECHNICAL SUPPORT OFFICER/TELECOM ENGINEERING,
Bank of America Technology & Operations, Global Treasury Management 2/1998-5/2004

Used high degree of patience and tact in consulting, training & testing with large corporate clients to implement data communications services, via email and telephone; Effectively communicated in-depth procedures and concepts to technical and non-technical clients; Analyzed & troubleshot data transmissions; Application upgrade testing; Tandem, IBM 3270, Windows NT/2000; Reporting functions using Vista (customer service application), Outlook, Excel, Access, and Word; Received several awards for internal and external “customer support excellence”; Consistently exceeded expectations for overall testing quality standards.

Beta tested ATCAS (Automated Toll Collection & Accounting System) software for D.O.T. project to implement first automated toll collection bridge (FasTrak) in Northern California; Operations Analyst, MIS/Remote Systems Operations, for drug chain; Recovered and redesigned HR database for metals engineering firm.

Demonstrated accuracy and responsibility in auditing analytical chemistry data and compiling environmental regulatory compliance reports and wrote procedures; Lab Data System administration (archive/restore/resets); Departmental administrative duties: spreadsheet, database, and word processing support for Lab Supervisors; Coordinated regional Hazardous Materials Transportation training seminar; Produced certificates of analysis for inspectors, redesigned forms, wrote procedures; Facilitated major office reorganization; Received special recognition award for initiative, 1994.

Managed day-to-day operations of Treasury Management information services unit; Implemented previous-day balance reporting/data communication & interchange services for database of 400 corporations with unique reporting configurations; assigned passwords, and generated instructions; Troubleshot data transmission; Upgrades: software conversion taskforce/parallel processing; beta tested VAN; Corporate Automated Payment System (CAPS) scheduling & help-line; Trained, monitored backup and support staff.

Associate Degree, Business Management/Applied Computer Science (with honors), 2000; Currently studying online courses: HTML, Microsoft Office Applications, other technical; completed CompTIA Network+ Certification Course online, 2004 (no certification)

Certifications 1980-2000: intermediate & advanced spreadsheet, database, Power Point, and word processing programs.